Terms of service

These terms govern your use of Zovibot, a service provided by Modulery Technologies (“we”, “us”). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to do so.

What the service is

Zovibot indexes content you give us access to — your website, uploaded documents, text you enter — and provides an embeddable assistant that answers your visitors’ questions from that content, captures contact details you have configured it to ask for, and reports on both.

What an AI assistant can and cannot promise

This section matters more than its length suggests. The assistant is designed to answer only from your content and to decline when your content does not answer a question. It cites the page behind each answer so you can check it.

It can still be wrong. It may misread a page, combine two passages misleadingly, or answer from content that is out of date because your site is. We do not warrant that any individual answer is accurate, complete, or suitable for a visitor’s purpose.

You are responsible for what the assistant says on your website, in the same way you are responsible for the pages it read. If the assistant must not discuss a topic — pricing exceptions, regulated advice, safety-critical instructions — do not put that content in its knowledge base, and configure it accordingly. Do not use Zovibot as the sole source of medical, legal, or financial advice to consumers, or in any situation where a wrong answer could cause injury.

Your responsibilities

• Content you have the right to use. You confirm you own or are licensed to index the content you point us at, and that indexing it does not infringe anyone else’s rights.
• Only your own websites. You may point the crawler at sites you own or control. Using it against third-party sites is a breach of these terms.
• Lawful data collection. You decide what the assistant asks visitors for and what they are told while being asked. You are the controller of that data and you are responsible for having a lawful basis, showing your own privacy policy, and honouring visitors’ rights. See our privacy policy.
• Account security. Keep your credentials safe and tell us promptly if you think an account has been compromised.

Your site key is public

The key in the script tag on your website is visible to anyone who views your page. That is inherent to how a browser widget works. It grants nothing except the ability to start a conversation with your assistant. Your allowed-origins list, your rate limits and your plan quota are what contain abuse of it, and they are enforced on our servers. Usage generated through your key counts against your plan, including usage you did not intend.

Acceptable use

You must not:

• use the service to generate or distribute unlawful, deceptive, harassing, or infringing content;
• configure the assistant to claim to be a human being, conceal that it is AI, or impersonate a specific person;
• use dark patterns, false urgency, or misleading wording to obtain contact details from visitors;
• attempt to extract our system prompts, circumvent quotas or rate limits, or probe other customers’ data;
• resell or white-label the service except where your plan permits it.

We may suspend an account that breaches this section. Where the breach is not safety-critical we will tell you first and give you a chance to fix it.

Plans, quotas and billing

• Charging is per conversation, not per message or per seat. A conversation is one visitor’s session with your assistant.
• Subscriptions renew automatically for the interval shown at purchase until cancelled. Prices are exclusive of tax unless stated.
• Quotas stop service rather than increasing your bill. When you reach a plan limit the assistant stops answering new conversations and directs visitors to contact you. We do not silently continue and invoice the overage. Usage is shown against your quota continuously so this is never a surprise.
• Upgrades take effect immediately. Downgrades apply the lower limits immediately; anything already above the new limit keeps its data but stops accepting new activity until it is back under.
• Payments are handled by our payment provider. A failed renewal does not immediately terminate your plan — we allow the provider’s retry process to run rather than breaking a live assistant on your website over an expired card.

No trial, and no free tier

Zovibot is a paid service. There is no time-limited trial of a paid plan and no free tier. A new account gets a small setup allowance — enough to install the widget and ask your own site a few questions — and a subscription is required to answer your visitors.

What stands in place of a trial is a refundable first payment: if the assistant does not do what you expected, the first charge on a new subscription can be refunded. The conditions are in the refund and cancellation policy.

Cancellation and refunds

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep the plan until then — we do not withdraw features the moment you click cancel. After that the account has no subscription: your sites, knowledge bases and leads are not deleted, but the assistant stops answering visitors until you subscribe again.

The full terms, including what is and is not refundable and how long a refund takes to reach you, are in our refund and cancellation policy, which forms part of these terms.

Who owns what

Your content stays yours. You grant us only the licence needed to run the service: to fetch, store, index, and process it in order to answer your visitors’ questions, and nothing beyond that. We do not use it to train models shared with anyone else.

The software, the widget, and our documentation stay ours. Answers the assistant produces from your content are yours to use.

Availability

We aim to keep the service running continuously but do not offer an uptime guarantee except on plans that include an SLA. We depend on third parties, including a language-model provider; when that provider is unavailable the assistant degrades to telling visitors it cannot answer right now and offering to take their details, rather than failing silently.

Suspension and termination

You may close your account at any time. We may suspend or terminate an account for a breach of these terms, non-payment after notice, or activity that threatens the security of the service or other customers. On termination we delete your data in accordance with the privacy policy; export what you need first.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost revenue, or loss of data, and our total liability is limited to the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Governing law

These terms are governed by the laws of India, and disputes arising from them are subject to the exclusive jurisdiction of the courts of Karnataka, India. If you are a consumer, this does not remove any protection you have under the mandatory law of the country you live in.

Changes to these terms

We may update these terms. For material changes we will email customers at least 30 days before they take effect, and continuing to use the service after that is acceptance. If you do not accept a change, you may cancel before it applies.

Who you are contracting with

Modulery Technologies
7, 1st Cross, Near Water Tank
Taralabalu Nagara, Hanumantha Nagara
Medehalli, Karnataka 577502
India
privacy@leadfella.com

See also our privacy policy and refund and cancellation policy.